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Part One of Two Parts
By Michael Stone
Contributed by Jackie Damrau. Revised and reprinted with permission.
Most of us have some appreciation for the healing nature of forgiveness in our personal lives. Even if we don't always practice it! But, in the world of work forgiveness is an act even more rare than the expression of authentic gratitude and appreciation. It is the intention of this series of articles to show that, in this new economy, which is characterized by escalating speed of change, increasing alienation and a growing search for meaning, it makes good business sense to practice the art of forgiveness. True forgiveness supports the retention of valued employees, allows for greater creativity and innovation, leads to increased profitability, and generates greater flexibility in adapting to changing market conditions.